These problems may have been related to less-than-perfect assembly or calibration, but whatever the root cause, they were an issue for us. The device did drop steps from time to time, or have other motion-related errors. The software that SmartDIYs ships is quirky, but worked fine for us, and everyone got the hang of it quickly. The lid of the laser cutter is a little flimsy (compared the the rest of the kit), but we knew about this before we bought the kit.
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